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One of the many benefits of the collegiate system in Durham is its excellent welfare system, giving you support within college as well as access to wider university services.

The MCR Welfare Officer and the college's student support team are always willing to offer help, advice or just a listening ear to help you work through any difficulties you may be facing, whether big or small.

You can get in touch by emailing, or submitting a message via our anonymous welfare contact form.

You can also get in touch with the Student Support Team by calling +44 (0) 1913 344099, or by emailing During out-of-office hours, you can contact the Porter's Lodge on +44 (0) 1913 343800

University Counselling Service

Outside of the college environment, the university operates a free, confidential counselling service.


Whatever the problem is, you are welcome to contact them – whether it is homesickness, relationships, identity crisis, bereavement, anxiety, or isolation.

You can self-refer at any time by calling 0191 334 2200 or emailing

The Counselling Service also runs support groups for international students, postgraduate research students, students with long-term physical health conditions, and students experiencing bereavement or estrangement. For more information, visit


The Counselling Service also offer general advice on mental health, physical wellbeing and tips on how to cope with life at university. For more information, visit

Other Services

If you require urgent assistance or have a medical emergency, call 999

Other Services

If you require urgent assistance or have a medical emergency, call 999

Other Services

If you require urgent assistance or have a medical emergency, call 999


If you simply need someone to talk to, Nightline is a confidential student-run service open every night of term between 9pm and 7am.

You can find the telephone number on the back of your campus card, drop into the office behind the Dun Cow Pub on Old Elvet, or chat anonymously over Skype, by adding durham.nightline. Nightline also provides free contraceptives, pregnancy tests, chlamydia tests and information.

We hope you enjoy your time as a member of the college, but if you ever feel like you’re struggling, remember that there are numerous sources of support for you here at Castle.

NHS Mental Health Crisis Team

If you are a student living in Durham and experiencing a mental health crisis, call +44 (0) 8000 516171.

The service is free and operates 24/7.

This is a 24/7 listening service for anyone experiencing a mental health crisis.

It is anonymous and non-judgemental. Call 116 123.


24-hour National Domestic Violence Freephone Helpline

Call +44 (0) 8082 000247

Sexual Health

The MCR has a supply of sexual health items (condoms and lube) available for free in the MCR, these can be found in a box on the windows till on the left as you walk through the door.


If it is empty please notify the Exec so these supplies can be replenished.

Click here for a list of Durham Sexual Health Clinics

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