One of the many benefits of the collegiate system in Durham is its excellent welfare system, giving you support within college as well as access to wider university services.
The MCR’s Welfare Officer, Katie Greenbank, and the college’s Student Support Team, are always willing to offer help, advice, or just a listening ear to help you work through any difficulties you may be facing, whether big or small.
You can get in touch with Katie by dropping into one of our weekly Welfare Drop-Ins, by emailing , or submitting a message via our anonymous welfare contact form.
You can get in touch with the Student Support Team by calling 0191 334 4099 or by emailing email@example.com. During out of hours, you can contact the Porters’ Lodge on 0191 334 3800.
During 2018 the MCR Welfare committee ran a campaign around mental health, focussing on a blog which can be found at https://mcrcastlewelfare.wordpress.com/.
University Counseling Service
Outside of the college environment, the university operates a free, confidential counselling service. Whatever the problem is, you are welcome to contact them – whether it is homesickness, relationships, identity crisis, bereavement, anxiety, or isolation.
You can self-refer at any time by calling 0191 334 2200 or emailing firstname.lastname@example.org.
Please be aware that, due the Covid-19 pandemic, all sessions are currently being delivered remotely via Microsoft Teams, Zoom, Skype or telephone.
The Counselling Service also runs support groups for international students, postgraduate research students, students with long-term physical health conditions, and students experiencing bereavement or estrangement. For more information, visit
The Counselling Service also offer general advice on mental health, physical wellbeing and tips on how to cope with life at university. For more information, visit
If you require urgent assistance or have a medical emergency, call 999.
If you simply need someone to talk to, Nightline is a confidential student-run service open every night of term between 9pm and 7am. You can find the telephone number on the back of your campus card, drop into the office behind the Dun Cow Pub on Old Elvet, or chat anonymously over Skype, by adding durham.nightline. Nightline also provides free contraceptives, pregnancy tests, chlamydia tests and information.
We hope you enjoy your time as a member of the college, but if you ever feel like you’re struggling, remember that there are numerous sources of support for you here at Castle.
NHS Mental Health Crisis Team
If you are a student living in Durham and experiencing a mental health crisis, call 0800 0516 171. The service is free and operates 24/7.
This is a 24/7 listening service for anyone experiencing a mental health crisis. It is anonymous and non-judgemental. Call 116 123.
The MCR has a supply of sexual health items (condoms and lube) available for free in the MCR, these can be found in the far right bookcase in the leather compartment. If it is empty please notify the Exec so these supplies can be replenished.
Durham Sexual Health Clinics and organisations:
24-hour National Domestic Violence Freephone Helpline
Call 0808 2000 247.